Tour Registration Coordinator

Job Summery

You are responsible for managing the registrations for all of the out of town tours to which you are assigned, including private tours. You are responsible for the majority of all direct communication with out of town tour guests, and must be professional, informative, responsive, and helpful at all times.

Essential Job Functions

• collect all necessary personal information for all customers
• update the online registration system with guest information
• log contact with guests in the online registration system
• regularly update computer documents (including the Excel group tour packet, private tour folders, etc.) with all necessary information
• check registrations daily for all tours and private tours to which you are assigned
• respond daily to customer inquiries and registrations as required
• manage cancellations and waitlisted customers properly
• communicate daily with the travel coordinator regarding registration issues
• schedule and collect payments from all customers who will attend your assigned tours
• complete all necessary communication to confirm/change details/reschedule/cancel tours with the customers
• prepare all necessary travel documents before a trip with no errors, including the action plan, airline passenger list, hotel room booking list, and memo to local travel agency (these documents must be created on time and shared with the travel coordinator on time)
• create and maintain the computer files for each trip (including private tours), keeping them accurate and up-to-date
• sort any tickets (usually train tickets) before a trip occurs to meet guests’ roommate preferences and other needs
• collect feedback for all out of town tours to which you are assigned, including emailing guests to obtain feedback, reviewing the feedback summary sent to you by the operations manager, and responding to any guest feedback that requires action
  
  
  Applications providing full personal particulars and CV (Chinese and English version) should be sent to beijing@chinaculturecenter.org. Only applicants that are selected for an interview will be contacted.
  
  请将您的简历发至hr@chinaculturecenter.org
  简历提供中英文版本，请不要以附件形式发送