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Customer Charter
 

Insurance
We will provide peace of mind by including insurance for injury up to the value of 300,000 RMB per person for all our customers whilst on our out-of-town tours.

Independent Advice
We are independent. As a privately owned travel and events company, that is not owned or linked to any tour operator, we guarantee that all our clients receive 100% impartial advice.

A World Of Choice
We offer our customers as wide a choice as possible. Good local connections provide seamless travel wherever you want to go.

Experts in the field
We will ensure that all our classes and lectures are delivered by local experts who are proficient in English. Thereby offering an insight into Chinese culture and traditions which is second to none.

Professional Advice
We have some of the most experienced travel consultants in Beijing. As the first independent events and tour operators in Beijing our well trained team will provide an itinerary which is second to none.

Flexibility
We are available at a time to suit you, to fit in with your lifestyle. Unlike other travel companies our consultants are reachable 24 hours a day to assist with any urgent circumstances.

Dedication
We will respond to all travel enquiries by the next working day at the latest.

Service Standards
We will ensure that you will always receive a one-to-one personal service each and every time you call us.

Experts in the field
We will always coordinate local experts to be your guides both for the Beijing tours and also for the trips around China. Ensuring a truly authentic experience.

Safety first
We promise to provide first class transportation on fully air conditioned, clean buses. All our drivers are licensed and adhere to the highest driving standards.

No scams
We can assure you that our tour guides will never include money making shopping trips in your itinerary or other similar such scams. All our tour guides are licensed.

Complaints Procedure

We will respond to customer complaints within one working day of them being received by head office in Beijing. Customer complaints, while rare, are taken very seriously. We guarantee to investigate any complaint thoroughly and without delay.

 
 
   


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